Welcome to Infinity Bicycles
|We value your business. Our number one goal is providing you with the best customer service. If you ever have an issue with a bike or accessory, we are here to help. Our experienced staff will gladly assist you in all the ways you can enjoy cycling. If you are ever not completely satisfied, please send me a note at firstname.lastname@example.org|
-Mark Fontenot, Owner and Cycling Enthusiast
1. We take care of you. Period.
2. Preferred Customer Program: If you spend $2,500+ in our stores in one calendar year, then you become a preferred customer and you receive 10% off all regularly priced accessories and clothing at any time.
3. Bike Fitting: Every customer who purchases a bike from us is entitled to a free basic floor fit. Professional fits are offered for a fee and we have highly trained fit experts who are capable of cleat fits, pro road bike fits and aero fits.
4. Trek Credit Card: Different financing options (3, 6 or 12 months) are offered for purchases of different amounts.
5. Warranty: Any bike frame has a lifetime warranty and all parts and accessories are warrantied through our store for one year after the bike was purchased.
6. Our service center has a turn around time of 1 day on work orders and 3 days on work orders requiring special order items.
7. Items can be exchanged/returned within 30 days of purchase with the original packaging, the receipt and if the item has not been used.
8. Unconditional Bontrager Guarantee: Ride it and love it. If not, we'll take it back, it's that simple. If for any reason you're not satisfied with your Bontrager purchase, return the item (along with the original sales receipt) within 30 days for exchange or store credit.
9. We provide rentals to customers. You can rent bikes, wetsuits, and wheels at any time for a fee. Helmets, locks, and water bottle cages come free of charge with any bike rental.
10. We host FREE group rides year round. Check out our calendar for the schedule.
11. We offer gift certificates that can be purchased and used in the store.
12. Customers can arrange to take a bike for a 1 hour extended test ride if they leave a credit card and drivers license.
13. Using our website, you can shop from home, get questions answered through email on a timely basis, and learn about our store programs and products online!
14. We honor a 10% discount off parts & accessories to all men & women in the Military. Simply show a military ID & save. Thank you for your service!