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Store Locator | Hours M-F 10-6 Sat 10-4 Sun 12-4
Now two Locations! 
Open 7 Days a Week!
 
Infinity Bicycles |Daphne: 251-586-8008 | Orange Beach: 251-974-1727
 
 
 
 
 
 
 

Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Three shipping options are offered for merchandise delivery:

  • Items subject to additional shipping and handling charges because of size or weight are excluded. Oversized shipping charges for such items will be applied at checkout.
  • Offer valid only on orders placed at trekstoremadison.com
  • Offer not valid on return shipments, special orders or prior purchases
  • Offer is limited to stock on hand and items fulfilled through our warehouses, is nontransferable and is not redeemable for cash.
  • Offer limited to standard shipping, continental U.S. addresses only

Order Amount Standard Shipping**Store Pickup
Up to $30.00 $8.99 FREE
$30.01 and Over FREE FREE


Note: Orders usually ship within one business day of being placed.

** Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 

"We value your business.  Our number one goal is providing you with the best customer service.  If you ever have an issue with a bike or accessory, we are here to help.  Our experienced staff will gladly assist you in all the ways you can enjoy cycling.  If you are ever not completely satisfied, please send me a note at mark@infinity-bicycles.com"

- Mark, Owner and Cycling Enthusiast


Voted America's Best Bike Shop 2015

Daphne,AL Orange Beach, AL Voted America's Best Bike Shop 2016 both Locations
Infinity Bicycles
Daphne
28396 Highway 181
Daphne, AL 36526
251-586-8008
 
Infinity Bicycles
Orange Beach
4575 Orange Beach Blvd.
Orange Beach, AL 36561
251-974-1727
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